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Shipping and Returns

Shipping and Returns

Returns Policy

You may return suspenders within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of returning suspenders, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return suspenders, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

SPECIAL NOTE !!!

If your order is for a wedding, prom, or other special event and/or is needed by a specific date, please let us know by putting that information in the COMMENTS area at the bottom of the SECURE CHECKOUT STEP 4 PAGE, Especially if you are requesting express mail for fast delivery.

We currently ship to virtually any address in the United States and Canada and most other countries.  Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your suspenders and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many suspenders we sell are weight-based.  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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